Submission Guidelines

1. Who may submit

You must be 18 or older and describe a service experience you personally arranged, observed, received, or paid for. An authorized family member or representative may submit if they clearly explain their relationship to the service.

Employees, owners, competitors, marketers, referral partners, and people who received compensation or a discount connected with a review must disclose that relationship. Undisclosed promotional or competitor submissions are not accepted.

2. What makes a useful price record

Include as many specific, comparable details as you can:

• Service category and municipality—not the street address.
• The problem reported and the work actually performed.
• Whether the visit was scheduled, urgent, after-hours, or emergency service.
• Dispatch or diagnostic fee, quoted price, subtotal, tax, discounts, memberships, and final amount paid.
• Time on site, clearly identified as documented or personally estimated.
• Relevant warranty, cancellation, subscription, or automatic-renewal terms.
• What was communicated before authorization and what appeared in writing afterward.

One invoice is one experience, not proof of a typical market rate. Comparisons and medians will be presented only when enough reasonably comparable records exist.

3. Separate facts, recollection, and opinion

Use language that shows the basis for each statement.

Do not characterize a person or business as fraudulent, criminal, dishonest, dangerous, incompetent, or a scam unless the description is necessary, accurately supported by an authoritative finding, and approved after careful review. Describe the underlying conduct instead.

4. Supporting evidence

Register with a required first name and email, verify the emailed code, then set a password before posting or commenting. You also choose a gender option (including “Prefer not to say”); a last name and an age range are optional. All of these stay private. When you upload your invoice, you can preview it and black out your name, address, account numbers and signature before it is sent. Your private contact name and email come from that account, not from an editable post field. Email verification does not establish real-world identity. Choose a separate alias that does not reveal private identities. An invoice is required for an experience: you may mask your name and home address; keep work, itemized charges, tax and total readable. Do not alter amounts or the work description. Keep your original privately.

Upload one PDF/JPG/PNG invoice and an optional work photo; each transmitted file must be at most 1 MB. Originals stay private. You may separately choose Yes to permit display of an editor-redacted invoice copy. The editor must remove customer and service-provider identity, review all pages, save a flattened image copy, and explicitly select it for publication. A document supports only what it shows and does not independently establish authenticity, conversations, motives or time on site. The service does not automatically virus-scan attachments.

5. Privacy and permanent redaction

On an invoice, you may permanently mask your name and home address and should remove unnecessary payment, signature and account information. Provider details may remain on the private invoice for review. On a work photo or in the public narrative, remove identifying details, including:

• Home and service addresses below the city level.
• Customer names, private email addresses, phone numbers, and signatures.
• Invoice, customer, membership, work-order, and account numbers.
• Card, bank, payment, login, government, and insurance identifiers.
• Faces, licence plates, neighbouring properties, and other household identifiers not needed for the record.
• Provider names, logos, branded membership names, employee names, contact information and identifiers that reveal the provider.
• Exact dates, unusual contextual details, filenames, hidden text and metadata that unnecessarily reveal identities.

6. Business identity, conflicts, and incentives

Version one does not publish provider names, logos, technician identities or homeowner identities. Do not invite readers to guess the provider. Any future change to this model would require updated policies and an appropriate consent and review process; existing records will not automatically become named reviews.

Disclose whether you received a refund, credit, discount, free service, referral payment, legal settlement, or other benefit connected with the experience or review. Also disclose employment, ownership, family, marketing, or competitor relationships.

7. What happens after submission

1. Intake: Submit for review saves your account, private contact details and invoice, displays a thank-you and reference number, and queues a thank-you / under-review email. Local mode previews the email without sending it.
2. Privacy review: unnecessary personal and financial information is identified for removal.
3. Editorial review: facts, recollections, opinions, totals, dates, and documents are compared.
4. Clarification: the contributor may be asked for missing context or a clearer source.
5. Editing: the record may be shortened or rewritten in neutral language without materially changing its meaning.
6. Response opportunity: relevant factual responses can be submitted privately; any published response preserves the anonymous-first rules.
7. Publication: the editor approves the existing submission, with edits only where needed. Your alias, account and selected work photo may be displayed. A redacted invoice copy requires separate contributor permission and final editorial review. Your real name, email and original invoice remain private. An approval email is queued after first approval; inbox delivery depends on the mail services.
8. Post-publication review: correction requests and new evidence are assessed under the correction policy.

8. Why a submission may be declined or removed

• It is not firsthand or the relationship to the event is unclear.
• Material facts cannot be clarified or the documents conflict without explanation.
• It contains threats, harassment, private information, unsupported accusations, or irrelevant personal attacks.
• It appears fabricated, coordinated, promotional, retaliatory, or affected by an undisclosed conflict.
• The evidence appears altered or the contributor lacks permission to share it.
• The privacy or legal risk cannot be reduced while preserving a useful record.
• It does not provide enough service or price information to help local homeowners.

Declining publication is an editorial decision, not a determination that the contributor or business is right or wrong.

9. Final checklist

Comments use the same rules against identifying details, harassment, unsupported accusations and promotional content. Provide an alias and private email and keep comments to 800 characters, including spaces and punctuation. Review is on by default, but the administrator may allow new comments to appear immediately without prior review. The form explains the current mode; the server uses the setting in effect when saving. Comments may be edited, hidden or deleted afterward. Restoring review affects future comments only; existing pending comments still need approval. Comments need no invoice and do not receive experience-receipt/approval emails. Aliases do not establish who a commenter is, and publication does not establish editorial endorsement.

• I personally experienced or was authorized to describe the service.
• I separated written facts, personal recollections, and opinions.
• I used the exact invoice total and explained what it includes.
• I disclosed memberships, discounts, refunds, and relevant relationships.
• I permanently removed sensitive personal and financial information.
• I kept the original documents privately.
• I understand that submission does not guarantee publication.

These guidelines operate together with the Terms of Use, Privacy Policy, and Correction and Response Policy.